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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please do not simply refuse delivery of your item.  If you do so you will be responsible for the shipping to you, back to us, as well as a 15% restocking fee.

If the packaging shows visible damage upon receipt please have your delivery driver make note of the condition of the package.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We will ship your order using the most economical method available for shipping, usually USPS or FedEx.  Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. 

Some items which are light but are oversized(ie light bulbs over 24") may incur additional fees for shipping via dimensional weight. 

Delivery to addresses in Waterbury, CT are free for items in stock, on hand.  Deliveries to Watertown, Middlebury, Prospect, Naugatuck, and Cheshire for items in stock, on hand,  will be charged a flat rate of $6 regardless of the size of the order, except if the item already has a flat rate shipping charge that is less than the $6.  In that event your account will be rectified once your order has been placed.  Some item have free shipping included in their price.  These items will ship free to the United States only, unless stated otherwise in the item description.